List Of Itil Configuration Management References. There are three primary areas of focus involved with capacity management— business capacity management (bcm), service capacity management (scm), and component capacity management (ccm). The shift of the information technology infrastructure library (itil) 4 from process to value helps it service management (itsm) service providers demonstrate business value and adapt to change so they can meet.
This includes all the processes and activities to design, create, deliver, and support it services. Configuration management gives the foundational data for the other service management processes. These assets are called configuration items (cis).
